Return & Replacement Policy

Crystals, crystal bracelets, crystal malas and all crystal-derived products are not eligible for return or exchange once delivered. These are energy-carrying items prepared for you, and for this reason we cannot accept them back.

The only exception is a product that arrives physically damaged in transit, subject to the unboxing video condition below.

If your product arrives damaged, you must record a complete, continuous video while unboxing the parcel, starting from the sealed package before it is opened, and submit that video to us within 48 hours of delivery.

Without this unboxing video, no product will be replaced under any circumstances.

The video must be original, uncut and unedited. Trimmed, cropped, spliced, screen-recorded or AI-generated videos will not be accepted.

Once our team verifies the video and the damage, we will arrange a replacement of the same item, subject to availability.

For generic items such as puja accessories, decor and gifting products, a return or replacement request may be raised within 48 hours of delivery if the item is unused and in its original packaging.

Approved returns of generic items carry a standard processing fee as stated by Team Devodivas at the time of the request. The fee is confirmed to you before the return is processed.

Write to support@devodivas.com within 48 hours of delivery with your order number, clear photos of the item and, for damage claims, the full unboxing video.

Our team reviews every request personally and responds within 2 to 3 working days.

Where a replacement is not possible, an approved refund is issued to the original payment method within 5 to 7 working days after confirmation.